Meghan D

Review of ECS Psychological Services

My daughter started seeing Melanie at this practic...

My daughter started seeing Melanie at this practice in December 2020. My daughter has crippling anxiety and I was hoping she could help.
One of the appt we had to cancel right before because she was refusing to meet her online, crying and so upset. I did call and tell Melanie this... and that she was struggling more. She said she would get her back in ASAP. After 3 weeks of emails and phone calls to her she finally emailed me back Apologizing saying she had some stuff going on and would get her in. I have not heard from her since.
How can a presumably licensed mental health professional treat a patient this way? Absolutely unacceptable!!!
We did of course get the bill for the no show fee within days of the missed appt. So apparently billing is more important to this place than patients. Would not recommend. Save yourself the frustration.