M

If I could give no stars, I would. I write this r...

If I could give no stars, I would. I write this review as the mother of an employee who was unjustly terminated today after being wrongly singled out for unsatisfactory work behavior. My daughter is a hard worker who's always willing to help. I left a voice mail for someone in management this morning at around 1 a.m. because my daughter was outside sweeping the deserted parking lot BY HERSELF at 12:30 a.m. when I arrived to pick her up. She was supposed to have been off at 10 p.m. but was kept late due to the place being busy. She has always stayed late with no complaints.

The place has horrible management. The wait time for anything is long no matter who's working. I was there several times this week with my granddaughter for spring break, and we always had to wait for service at the snack bar or "stuff" shop. The kids working there do their best to get things done but more often than not, stations are unmanned. It's obvious no prep work is done before opening. Case in point...we ordered a hot dog the other day soon after opening, and we had to wait 20 minutes because none had been put on the warmer prior to the doors being opened.

When we got there Monday, the front foyer was full of people paying to get in right at opening time. However we were almost stepping on each other because they weren't "open yet." I'm sorry, if your front door is unlocked and you're taking people's money, you're open. They didn't even have the money in the register five minutes before opening time yet were letting people in. As I said, poor management. This is why the stations aren't manned correctly and the wait times are so long.

Yet my daughter was singled out last night and written up for leaving her assigned station to help other employees. It was stated that help wasn't needed, but it clearly is. The guy who wrote up my daughter last night apologized to her today. I'm still livid that she was fired for hustling, as she's been raised to do, and that she was outside alone sweeping the parking lot in the middle of the night. Why is that not done in the daylight before opening time? Oh that's right: because these people have no concept of prepping before opening. And if she's that ineffective, why keep her two hours past her scheduled shift as has happened several times before??????

I won't be taking my granddaughter there or their other location SKATE COUNTRY due to the bad treatment of my daughter, whom I know is a conscientious employee. And for the record, I wasn't rude on the voice mail I left. I just asked a member of management to return my call regarding some concerns I had. I never got a call back, and my daughter got fired. I wonder what else they run from.

Comments:

No comments