Haven Mount Vernon property in Alexandria, VA

Haven Mount Vernon property in Alexandria, VA
8 year tenant

I have the nosiest neighbors ever. Not loud music or anything like that, a constant dropping, bumping, running and sounds of a freaking carnival. The first issue is the complex renovating and installing hardwood floors and then not informing the tenants to do some sort of sound absorption, like a carpet. What engineer, architect or consultant/subject matter expert approves hardwood w/o a sound barrier and then puts a family of small children in there. The next thing is the neighbors are simply inconsiderate. The tenant also works for the company go figure.
I have attempted the nice approach with the neighbors. I placed a card on the door, welcoming them to the community and politely acknowledging the noise issue. I went up there nicely a second time a month or two later. Recently or the last time, still my approach was friendly. That last attempt failed miserably. I have reported the noise to the rental office on several occasions, NOTHING! I called the police, to have the report on record. After the calling the police, I reported it to the leasing office again. I was told they would speak to management and follow up. NOTHING!
I have been living here close to 10 years. This is the 3rd management company and the largest and by far and the most unresponsive.
I will not renew another lease here!!! I will not refer anyone here.