Kay A.

Review of Commune Hotels and Resorts

I m not someone who demand a lot. I was aware of t...

I m not someone who demand a lot. I was aware of the hostel-like amenities of this location.. but as long as the basic necessities are provided and the place is clean, I have no problem. I did enjoy the basic features actually, it took me back nostalgically to my dorm life when I was in college.
Shout out to the young Philipino college undergraduate who worked the Front Desk at night shift.. thanks for your help and hospitality, keep up the good service!
In contrast, the Front Desk morning shift, an Asian/Hispanic middle-aged woman, left a very sour taste in my mouth. From start to finish, she didn t show any smile or warmth. She also made my life difficult. Apparently, they only take credit/debit card deposit payment, which wasn t specified in Expedia where I booked the room from. When I desperately explained I only have cash as an option for me, she reluctantly checked me in, albeit after giving me a lecture. After that, when I asked about the deposit receipt, she replied l there is no receipt, everything is based on trust here.. which I find laughable lol. Only after I suggested making a photocopy of deposit agreement with my signature, I did get it.. but the trainee did it instead of her. Then next day when I was checking out, she gave me $100 bill instead of the 5 $20 bills I deposited. You know how hard it is to not have small bills when buying things or taking transports. So when I asked if she had change for the $100, she just flatly said no , fullstop. No apology, no explanation. I just smiled in disbelief how poor her people/customer skill is and left.