Cristian Lange

Review of Grand Hyatt San Antonio / Hyat...

Everything was average, until we decided to extend...

Everything was average, until we decided to extend our stay by one night, we got moved that night to another awful room, old, it smelled so so bad, we couldn't sleep because of the smell, I called the front desk and ask to tell the night shift manager the situation, he told me to move to another room (we have a 15month old baby) I told him we could not be moving and moving from room to room because we had a baby, then he said he would just leave a note and hung up on me.
Next day we had to move to another room, and they didn't lend us a cart to move our stuff "hotel policies", the other room was kind of ok, but old as well as the other one.
The hotel rooms are old, the mattresses are broken, the pool is super small and super crowded, they allow drinking in glass bottles there.
The location is good and some of the stuff is friendly.