Hotel asked us to provide a review, so here it is....

Hotel asked us to provide a review, so here it is.... Shower broke when we tried to use it (faucet actually came out of wall attached to pipe). Called desk to request new room. Told no rooms available. Maintenance came to check situation and realized it was a major failure and contacted hotel to get us a new room, which they did (wait....so they lied to us in the beginning?). So running late for our meeting, but now had a working shower. Realized that in the confusion of changing rooms that a piece of clothing had been left behind, so called guest services to retrieve it for us and put in our new room (we had handed in old keys when we changed room), and we left for our meeting. Came back to room later that night and no garment and no phone call on room phone.. Called next morning about it again and gave them our cell number. No reply after over an hour, so called again just before we checked out and they said the room was now occupied so could not check on garment. They were going to check when they had access to the room and possibly mail us the garment. Never heard from anyone. Have asked the hotel to provide a response to us on this horrible experience, so hoping they will make this situation right.