Judith Dieter

Review of GoWireless, Inc.

The local office is always swamped. The last time ...

The local office is always swamped. The last time I went to purchase new phones at the end of our family verizon co tract I had yo wait 4 hours from the time I was acknowledged/greeted at the store to the time the new agreement was signed...then I had to wait for one new and data transfer. Had to gk back in to get a replacement protective cover replaced which had cracked and thr waiy loomed so interminable again that I actually cut in on someone just starting the LENGTHY process for my 5 min. replacement. I apologized profusely to the woman at the counter but said I just couldn't stand there for 2-3 hours waiting again...all for a swapping of a screen protector.
Next time I will switch to Verizon directly, as bad as their customer service can be!

And an ironic side note to this, I tried to call GoWireless Corporate Offices in Nevada only to have the call disconnect 3x and on yhe 4th time it went straight to a voice mail not evwn identifying the number as Go Wireless and asking me to leav a message because the person at this extension wasnt available! Humpf! Just about par for this company...