Escape From Zombie Island 2

Review of Lexus of Knoxville

Paid to have the locking nuts replaced on my ES350...

Paid to have the locking nuts replaced on my ES350. They took them off and never bothered to put the new ones on. So, I'm riding around for a few thousand miles with only 4 out of 5 nuts on my wheels. The name & address on my work order are wrong. I worked in the automotive field as a tech and in other capacities. I never thought I would have to count my lug nuts at a what is supposed to be a premium brand dealership.

These are the same people who tell me the lifetime trans fluid will be just fine? I don't think so. You can't even do something simple like that and the service advisor can't make sure it's ok before releasing it? Did they even do the oil change, rotation or the other stuff on here?

Edit- Spoke to the service manager. Says he's sending me the lug nuts I paid for. No offer of a free oil change or other service. Sad how low the standards and IQ's are in TN. They can even sully a premium brand like Lexus. I have no way of knowing if any of the other work was done. Now if I go back there, I have to mark the tires and do other things to assure the services are done...? Keep playing with those smart phones, You're getting smarter.