Joyce Mifsud

Review of Golden Tulip Vivaldi Hotel

We stayed for 3 weeks in August and were disappoin...

We stayed for 3 weeks in August and were disappointed upon arrival the room we were given. The view from the balcony was the flats next door and seeing everyone carry on with their personal business, so we asked for another room. We paid an extra for the upgrade and the room was a lot better, we had a view of the casino and the water, it was delightful. Chrisabell was delightful and very helpful, she is truly an asset to the hotel.

We accepted this room as there was no other. The room however had issues 516, when you enter the room it smells of mould, the smell didn't disappear, so we held our breath each time we entered the room. The shower glass needs repair as it dangerous, each time you shower the room fills up with water from the shower. The fridge does not keep items cold although the setting is on max, the door shelf is broken, you can't place anything in the door as it falls out, the chair has no bottom, when you sit in it you sink. The door on the cupboard of the door fridge needs a new hinge as the door sits lopsided and the pillows were flat as paper. Tthe breakfast had the same variety each day, the Chinese cook was abrupt and didn't look happy, the food was bland, the coffee was disgusting, the pastries didn't attract you to eat them, they were just thrown in the box, the fruit salad was out of a can and the fresh fruit was not sweet. There were 4 or 5 different breads available however the iconic Maltese bread was nowhere to be seen. The rooms should have tea/coffee facilities available and an iron board and iron as all the guests who are holidaying need these items. Instead you have to pay a deposit, what an inconvenience and room service you have to pay cash at the time of delivery.

Our room was serviced daily however not much care was taken, there were a few times no towels were left and the floor was not cleaned each day.

Overall the hotel promotes a 4 star service when really its a 2-3 star. Management need to revise their services and check the condition of their rooms before a customer is handed a key.

No matter what reasons you provide in your response none are satisfactory as a 4 star hotel should not these issues.