Excellent library, very well equipped, only the st...

Excellent library, very well equipped, only the staff leaves much to be desired. When I asked for specific text that I couldn't find, I was invited to use the online catalog NEBIS. Forgive me, but what do get paid for? Same thing for returns. I was invited to use the self-service outside. But if I and all other visitors, have to use the self-services, why do we need all this people at the desk? I am against self-service. I want more people working, more librarians, especially more competent librarians. As said before, the library is excellent.