Just returned from Coastal Europe Cruise and ships...

Just returned from Coastal Europe Cruise and ships, rooms, food and service on Ponant are excellent. This was our third Gohagan alumni cruise and second on Ponant and we were greatly inconvenienced by having to arise at 4am to disembark because they were boarding another group that morning. After a light breakfast we left on a post cruise bus tour of London and I was in a fog all day. Simply unacceptable to pay for first class and have to disembark in the dark. Gohagan's excuse was that they had to depart with the tide. However, tidal tables are available years in advance let alone several months. Also purchased a DVD of our cruise from Ponant but it was authored for European DVD players and won't play on U.S. DVD players. A small item at 60 euros but Ponant won't even respond to a request for a refund.