If I could give 1 star I would!!! Mills brand are ...

If I could give 1 star I would!!! Mills brand are saying my item was dispatched on last week on Monday, but Auspost are saying that they don't have it. I have emailed mills brand everyday and I receive the same copy and pasted response saying its been dispatched. They are refusing to cooperate by lodging a case with Australia Post, Australia post have said they need to contact them with details of the parcel and description of the driver who collected the otem, but they are refusing to do that. They are a scam company and also go under the name of Edisons direct on My Deal, DO NOT USE THEM they will keep your money and never send your item.