In one word:AWFUL. We called from the airport for ...

In one word:AWFUL. We called from the airport for the hotel shuttle and the receptionist told us 20 min. We waited 20 min and called them back and they said it would take another 15 min. The hotel was not full at all so it wasn't like anyone was busy. We ended up taking a taxi. When we got the hotel, the desk person walked away in the middle of the sign-in process and we had to hunt him down. The whole process just came across as "we could care less." AND the sink isn't partially clogged and the heat is very weak. I cranked it all the way up and the room is still too cold. The pillow cases are either so overly starched or of such low quality it's like sleeping on tin foil. When I requested a wake up call, they didn't get th time right. And finally, they messed up our taxi time because they didn't call the taxi soon enough. They had promised the cab would be there and waiting at 445am and it wasn't. If there is a way to screw up, this hotel staff did it. How this dump is considered a 4 star hotel is beyond me. I've been to Motel 6s that are better.