Ashley Frazier

Review of Courtesy Chrysler Jeep Casselb...

If I could give 0 stars I would. This dealership i...

If I could give 0 stars I would. This dealership is a joke. I've always recommended this dealership to everyone I know, but I will never do that again. We brought our truck in to get the fuel filters changed and tires rotated and balanced. Worst mistake. They charged me $451.00 JUST to change the fuel filters. The filters themselves only cost $150 at the dealership, they charged me $300 for the service. That it self is outrageous. They never even called to ask if something that expensive was ok! Then they lied about rotating and balancing the tires. I got there the tires were at the same low pressure as when I brought the truck in. And the sensor was still going off. I got out and asked if it was done they lied and said yes. They proceeded to have me come around the side to fill the tires up with air, and that's where I realized they never even moved the tires. How do I know? Because only ONE had mud caked on it that I halfway scraped off and it was still in the SAME EXACT SPOT!! To top it all off nobody had answers for me. When I called to speak with a manager he responded with "I'll go talk to some people and figure out what's going on, and give you a call back either this afternoon or first thing tomorrow morning at the latest." Needless to say I didn't hear back from him. Have called multiple times and still unable to get in contact with him! This dealership seriously needs better customer service and better managers and mechanics!!!!!!