Paid for a spa day for me and my daughter and was ...

Paid for a spa day for me and my daughter and was very disappointed. The facilities were manky. The outside spa was half empty and had tepid water. The inside jacuzzi was on an automatic timer and came on for 2 or 3 minutes then was off for about 10 mins. The water was tepid and the jets were freezing cold. The sauna and steam room were OK but quite tatty.
The food was very average. I ordered the duck (choice of 3 main courses) but when we got to the restaurant I was told there was no duck but I was offered an alternative dish.
My daughter ordered a risotto which was very salty and covered in cheap orange American cheese instead of Parmesan. She ate one mouthful.
In our deal, we were supposed to have truffles at the poolside but didn't get those