jlo 5616

Review of ISAAC Heating and Air Conditio...

Not very happy. I had a tech come for a non-workin...

Not very happy. I had a tech come for a non-working furnace fan. I was told there would be a $45 fee to look into the problem (friends and family rate) but I wasn't told there would be other diagnostic fees if it required more in depth diagnostics. I was very specific that I needed to authorize anything and everything before the tech did anything, especially anything that would incur additional charges. The tech went ahead without my consent and performed additional diagnostics which added fees anyway, and I didn't even known until I asked the total. I called Isaac who made it seem like I should have somehow known that they would add fees even though I was never told up front. It's hard enough to trust repair persons, but when they do things like this you just feel violated in your own home. Worst of all, I provided a credit card for payment and they never charged it, and sent me a bill 8 MONTHS later, and now I don't know whether or not maybe I paid them in cash or by check because it's so long I can't remember!!!