Chris m

Review of Fort Walton Beach Medical Cent...

The woman at the ER who saw my child was very rude...

The woman at the ER who saw my child was very rude and demeaning to not only us but the entire staff. I'm not sure of her title but she thought she was chief and wanted everyone to know it. The woman asked why we even bothered coming in. We inquired if our child would be admitted, concerned that we might be sent off with no treatment, and reiterated the severity of her condition. Her response? "Well you aren't doctors." Very unprofessional. As she walked down the hall barking orders at staff she roughly pushed an elderly man sitting alone in a wheelchair out of her way. Over 12 hrs later (still sitting in ER) was told they'd bring child food. She wasn't brought a plate until the next day. One nurse would tell us she was getting admitted then someone else would say she wasn't going to be admitted and so on throughout the night. No treatment or answers given in the ER. Just sat all night wishing we'd have gone elsewhere. The left didn't know what the right was doing. She eventually was admitted and upon discharge (a few days later) we were sent home with the WRONG patients paperwork containing all of their personal information (HIPAA violation). Management needs to take a step back and critically evaluate this department.