Horrible service

Horrible service

From the time of my arrival into this hotel, I have experienced bad service from this hotel. Check in was supposed to be at 3:00 but some persons in my party did not get a room until after 5. Furthermore, they were not accommodating at all in regards to our requests and they showed a nonchalant attitude and was not apologetic in any way.
Halfway into our stay, persons were being kicked out of the room because there was a mix up in communication with reservations, front desk and housekeeping and persons in our party were being asked to leave when we actually had another night.

If that wasnt bad enough, having attended a conference here on sunday morning, we were refused a late check out nothwistanding the fact that we had a late checkin and 11:00 on the dot were locked out of our rooms and had to visit the front desk to be let back in to collect our belongings. We were asked to be understanding when our room wasnt ready until 5 pm, but they couldn't accommodate us for a few extra minutes for a late check out.

Overall,my whole experience at this hotel left a bad taste in my mouth. I know things can happen beyond the staff's control but no apologies were given and nobody seemed to care about our concerns.