I recently had a huge problem with my internet, it...

I recently had a huge problem with my internet, it didn t work very good at all after having recently having it installed. I called for support and the First Lady I spoke with was not helpful at all . Then I called again a few days later . I spoke with an agent named Hugh . This agent was the kindest , most helpful , understanding person . He not only took time to look things up and explain how to fix the problem he walked me thru it . He is a man anyone would want on their team . Very kind, extremely helpful , he walked me through setting the resolution on my TVs , he worked with tech support to help me . He worked with management to make sure I was completely taken care of . I must say if I could rate his help with stars , they would be unlimited! Thank you Hugh for your kindness, caring, and making sure all was taken care of before we hung up . You are the best .