Kingbird29

Review of Tom Kadlec Honda

I had a good buying experience. I bought a used 20...

I had a good buying experience. I bought a used 2004 expedition. I've had a poor service experience with them. I just had my serpentine belt snap after having them replace an alternator. You have to remove the belt to replace the alternator. No one cared to mention that it looked worn, and needed replacement. I noticed that it looked a little rough, I forgot to say I wanted that done when the alternator was being replaced. My fault, and I certainly learned my lesson. I've only had this vehicle since November and I guess the next time I buy a vehicle, I'm gonna have some things replaced right away, just to avoid all the mess I've gotten myself into now. I only went to them because I bought an extended warranty, so you have to take it back to them for repairs. I just don't trust them.

Okay, this is an edit effective November 8th. I have a lot of problems with the Expedition that I bought from them. It's currently undrivable and sitting at a shop in Austin. One problem is the battery won't hold a charge. I had this battery put in January of 2018 at this dealership. I drove from Brownsdale to Austin to Rochester to exchange it for a viable battery because it's under warranty. I called earlier this week to ask about the battery thing and I was told I can just go up there and they'd exchange it for me. When I got there, a guy named Steve greeted me and basically interrogated me about this battery. They have the paperwork proving they'd supplied the battery. He wanted to know who I talked to. I've been on the phone a lot this week. I don't know who I talked to. They wanted to have me leave that battery so they could test it for hours... I've had to bring in batteries to Fleet Farm and they just take it. If it's out of the free replacement window, they pro-rate it, no problems have I ever had with Fleet Farm. I'm not leaving a battery and coming back when I drove 45 minutes to get this taken care of today. What's in it for me to try to get another battery if this one is really viable? It's a battery, nothing THAT expensive but it does cost money and it's almost new! It should not have given up already! I told them I'm going to Fleet Farm and I'm not coming back. I'm never stepping foot in this dealership again. This was a chance to prove to me that they do care about me as a customer and what I learned is that they care about the almighty dollar more and making sure I wasn't gonna get a battery from them because that's gonna cost them money. I had 2 alternators put in between January of 2018 and Spring/Summer of 2019. It's ridiculous. Just because I had that extended warranty, I really shouldn't have had to pay anything(I had to pay a deductible for the warranty to cover it). There wasn't very many miles between alternators(less than 5000 miles).Maybe it's a quality issue with their parts but if this alternator goes soon, I'll have to suck it up and pay for it myself. I appreciate the call from Clint at the dealership but it's a little too late. My pride means something as do my words and I said that I will never be back. I meant it.