Jerry Shea

Review of The Desmond Hotel and Conferen...

Customer service was rude and unqualified. I had n...

Customer service was rude and unqualified. I had numerous issues with checking in. Two desk workers and a supervisor didn't know the proper CLC Lodging check in procedure. In total, I dealt with 6 front desk people at one time or another, including two supervisors and they were all unaccommodating. This place looks nice in pictures but is very dated and has an eerie unwelcoming feeling inside. I got stuck here in a snowstorm and it felt like I was in 'The Shining'. Since this huge hotel was totally empty the last night of my stay, I asked the front desk if I could have a room upgrade. I also explained that I would have additional work in the area and was looking for a steady place to stay. After the front desk worker found me a better room the supervisor came to me and said no, your room was already cleaned today..it's too late.. maybe next time.. Her attitude was disgusting and you should be ashamed to have such employees. I will never set foot in there again and I hope anyone that reads this doesn't as well. Your workers are the face of your business. Apparently, it's slim pickings out there because it appears they hire anyone. There are no fridges or microwaves for rooms. They want u to spend money at their two restaurants. Tiny little flat screen TV. If you like the feeling of staying at your dead grandmother s house, these are the rooms for you! This place is way past its prime and needs a big time do-over.