I stayed at the Manhattan a month ago and was bitt...

I stayed at the Manhattan a month ago and was bitten by BED BUGS! When we woke up in the morning it was crawling on my pillow. We got a refund and had to find another hotel which was a headache because we were only in NYC for the weekend. DO NOT STAY AT THE MANHATTAN hotel in NYC!!!
The worst part other than the bed bug bites was the fact that management and staff didn't appear too surprised!!! I am itching just thinking about it, YUK. The room was also visibly dusty...how do they stay in business???