We loved the resort. It was a lively atmosphere, g...

We loved the resort. It was a lively atmosphere, good food, on the beach and descent room. The only problem we had was upon booking through American Airlines, we paid for a room with 2 beds and gulf view. The hotel called me, due to my card not working because of bank putting a fraud alert since we were in Florida, and they asked me if I would change rooms to accommodate a part larger than ours. I agreed to taking a king instead of 2 queens as long as I would still have a Gulf view. Once we arrived, we checked in only to be told we had a city view. At first, Nick ( I'm assuming the manager) was trying to be helpful and fix the problem. He asked for my number and said he would do everything he could to get our room changed that night, but if he couldn't, he would the next night when people checked out. We never heard a word from Nick, so I went to the desk the next day. Nick was off work that day, so I left a message for the manager (V). I never heard a word from her. I went the 3rd day... Same thing... Left message and number... Never a word. Finally, the last day I went to the front desk and asked if I could, at the very least, have complimentary late checkout... And.... I'm sitting in my city view room currently awaiting a call from.... NICK! Just make sure you are not a gracious person whom decides to allow other travelers to have your room and you should be fine. If for any reason you have a problem and need to speak with a manager... Don't HOLD YOUR BREATH! Funny thing is, my husband was speaking to a couple who checked in the same time they called me to switch and that couple said that they paid for city view and the person at front desk charged them $20 to upgrade to a good view... Hmmmm