They advertise a show to begin at 11:15...it's now...

They advertise a show to begin at 11:15...it's now 11:50 and we're still outside waiting in LINE. No one has even been allowed to enter. DON'T ADVERTISE SOMETHING YOU CLEARLY CANNOT DELIVER. People make plans surrounding this show and they rely on your word that the show will begin at 11:15. Your people are disorganized, lost and clueless... A direct reflection of leadership.