John Cochell

Review of Donald Marten Ambulance

I never write reviews. I felt it was time to star...

I never write reviews. I felt it was time to start. I have a parent who had a stroke and was to be transferred from Cleveland clinic to manor care Willoughby. The saga started at 2:00. Martens just told me it will be at least 9:00 before they will be able to get her out there. To be fair when they showed up at the clinic at 2:45 the hospital still had to take out an I.V. tube. So they left. Now Martens has had a series of repeated delays and tells us it's gong to be at least 9:00 before my mother will get out to Willoughby, a thirty minute drive. So here we have family members having left the Clinic to go to Willoughby and waiting 7 hours.. More importantly, a confused recovering stroke victim doesn't know if she is coming or going. Missing dinner at both facilities, and, if she finally does get to Willoughby, will move into a rehab center in the later evening. What a shame that people have no pride in their work and care so little for others. I am sure that their overprice billing to the insurance company will not suffer similar delays. Disgusting