Review of ECS Psychological Services

4 years ago

Update 1/7/20:

Update 1/7/20:
After originally leaving this review, one of the employees here actually called to file a complaint, under a different name than the one she practices with (yes, you read that correctly) to claim harassment. She was unable to provide ANYTHING that constituted harassment.

What is ACTUALLY going on is that this woman, a supposed mental health professional, didn't like the review, and lashed out by claiming harassment that never happened. Then, knowing that we wouldn't call the office anymore, they continue to bill the card they had on file.

Now, we've had to file a dispute with our bank. We were assured that no more charges would be made to our account, but obviously their promises are not kept. So, not only did they charge our card after promising not to, we don't even know what the charge is for. This is DEFINITELY one of the most deceptive, shady, and dishonest businesses I have ever dealt with.

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This office is unbelievably incompetent and it feels like a therapy mill. They pump the patients in, get 53 minutes of 'therapy', bill the insurance, and get paid. That's what this place is all about.

They have no qualms about canceling appointments at the last minute but they start throwing out seventy dollar charges if they think they can claim you missed an appointment.

In fact, my wife's first appointment and all subsequent appointments were canceled with no notice. She waited on the link for twenty minutes and the 'therapist' was a no show. Were we able to charge them? OF COURSE NOT!

Regarding my child's care - we never got an email link for the appointment and then the therapist said she "had been trying to call." It turns out she had been calling the wrong number because she didn't know which number was for the patient and which was the parent. We finally got in touch with the office after several calls and were told that we would be charged for the appointment.

Additionally, junior therapists that are technically interns are given entirely too much freedom for what they can handle.

The bottom line is, they are disorganized and very quick to charge for "missed appointments" whether they miss it or not. They are rude, incompetent, and WILL do more harm than good.

They remove posts that they don't like from their Facebook page in order to make the practice look better than it is.

Needless to say, we are leaving the practice.