Lizz Benvie

Review of Radisson Hotel and Convention ...

DO NOT HAVE YOUR WEDDING HERE

DO NOT HAVE YOUR WEDDING HERE
I'll be honest here I would not recommend this venue to anyone. Our day of was perfect and everything thankfully turned out great. But the issues leading up to and after our wedding were awful. They have an amazing ballroom and the food was spectacular. But this venue has a major issue with communication with clients and among themselves. They seem to have a lot of staff turnover and we were constantly having to deal with someone new and we would get lost in the shuffle.

We were constantly promised things and told things only to turn around and find out "the manager didn't approve it" or to not be told at all and find out unexpectedly. For example catering prices were increased by 45% and no one told us until we were 2 months before our wedding at our tasting. If something that drastic changed why weren't we called or at least email? That is a really big deal especially when you are budgeting for an event with 150 people and you aren't able to receive the meal plan you agreed upon. Another example, I was told the venue would be doing setup of my day, but I would have the option to do the setup myself the Friday, however a event was booked the night before. So i was fine with staff setting up the room.(I kept the set up super easy just in case this happened) I was then told the hotel only did "Basic Setup" which means table, chair and linens, so I was left scrambling to find a decorator the month before. I was also told that cleanup of the ballroom was included in my pricing, which actually meant my decorations were thrown on the floor, lights were broken and my stuff was strewn all over the room.

We also unfortunately had a family emergency a couple days before our wedding which meant 5 family members were unable to attend our wedding reception. The hotel then told me that the staff counted TEN extra people at dinner meaning we owed more money. This was impossible we actually had 6 people in the end unable to attend.

The day of went fine and no one would have known the stress we went through, but in my opinion not worth the stress and the cost of the venue at all.