Eleanor Kahlo

Review of Synergy - Perth

I have been overcharged by hundreds of dollars abo...

I have been overcharged by hundreds of dollars above my usual bill payments. When I enquired I was told that the metre reader 'estimated' the usage based on the previous reading because I had a dog.
Problem is, I don't have a dog.
Next problem is that I am a new tenant.
I went through the review process, and they still found that I owed the money.
I found the people I dealt with had a conviction in their own perceptions and procedures that was superior and judgemental, and I believe this this them to lose their ability to think
I am on the pension, and have had on long argument with Synergy about this since it happened.
I am now struggling to pay the debt, and am being harassed by lawyers.
A really unpleasant and bullying company, all done in the nicest possible way, of course.