UPDATE: This issue was dealt with promptly, and I ...

UPDATE: This issue was dealt with promptly, and I would like to thank the service staff. I hear recent cuts have made things pretty tough, and the receptionist on the phone was patient but thorough. I eventually took the upgrading in question, and forgot to update this review. Thank you!

ORIGINAL: Attempted to take academic upgrading here. Applied fine and managed to submit my transcripts. When I attempted to apply for the courses, there was a requirement that I met but apparently the system didn't think so. I submitted a ticket and they got back to me a few days later - they said transcripts are correct but there is an error in the system still, so I have to phone in to speak to a rep and apply directly.

Now that would be fine. However, I phoned the number they provided at least a dozen times over the span of two weeks to be met with an answering machine that didn't let me leave a name or number. Not even the option of holding on the line. Sure enough the course has started and still has 15 open seats...wow.