Mirna Armanious

Review of MERCEDES-BENZ OF SUGAR LAND

I tried so hard to like Mercedes over the past 5 y...

I tried so hard to like Mercedes over the past 5 years. I bought a brand new in 2010 from their other Houston location (Greenway). Initially I was debating between Lexus and Mercedes. I told the sales person that I like how Lexus picks up the car from home to service it. He promised me that Mercedes does the same thing. Little did I know that they do not and he was just pushing it for the sale. So I went to Mercedes of Sugar Land because I thought that for sure they'll be better. A few months ago I took my car for service and after I paid around $1000, and on my way home driving it, I see the engine light is on and the washer fluid light is on. I take it back to the service only to find the advisor telling me that "it is just my luck" and that I need to pay $145 to get these checked. I leave the car and call the manager who tells me that yes there were issues that were not noticed in the service!! Which makes me wonder why am I taking to service in the first place. They then fixed it and didn't charge me.(Btw the lights still come on and off until today!! LOL) Then, around a month ago, the passenger's window went down and did not go up. I took it to Mercedes who promised me a day or two to get it fixed and cost $1200. A week later, they call me and tell me no sorry it will take 3 weeks for the parts to come. A month later, I call them to check and see why hasn't anyone called me or given me any updates? The service advisor tells me that it such a coincidence the parts came today! I take my car in, again, and a day later I pick it up, only to find out that the window does not go all the way down! I actually checked it at the dealership because I now know better than to trust the work done on my car. Oh my goodness! Every single problem takes multiple trips and follow up trips back and forth to Mercedes! They finally fixed it after I waited for 40 extra minutes! Which by the way is NOT100% aligned still! I now make sure I cancel all my work appointments at least a couple of days after I take my car to service for any given reason because more than likely, I will have to take it back, or wait some more.

I never like writing bad reviews, but this time it is more of an advice for anyone buying a Mercedes... Do not do it and go for a Lexus! My mother had Lexus for years, and NEVER had an issue!

I apologize for the long review.