ICU Doc

Review of Renaissance Woodbridge Hotel

The hotel was OK, but the billing experience was a...

The hotel was OK, but the billing experience was a nightmare. Upon check-in I was asked and confirmed, that I was keeping the bill on my company Am Ex card. I was to receive an electronic receipt which never happened. 45 days after I had checked I received an email asking the last 4 digits of how a Mastercard and an Am Ex. I spoke to billing and they informed me that they placed the stay on a Mastercard. I don't have a Mastercard and Am Ex verified that the hotel ran a " charge approval code" at check in to verify the card after my verbal confirmation.
I explained to them I had no MC and would be happy to place on my Am Ex but would require a receipt or I would be unable to place on my expense report for reimbursement. The placed a 2 night stay on my card and simultaneously generated a bill showing both check-in and check-out on the date they placed the charge on my Am Ex. This was a month and a half AFTER I had stayed there and the same day I was staying in another state, Call my company silly, but they don't reimburse 2 hotel rooms for the same night. Multiple attempts to contact billing for a remedy went unheeded, and this was complicated by the hotel's phone being out for 2 days. It was only after leaving a message that the charge would be disputed at Am Ex did they finally correct to billing and receipt. It was completely their mistake and yet they made no effort to make things easy for me.
And this is how they treat a member of Starwood Preferred Guest program. I could not have been more disappointed.