Lily Rodriguez

Review of Rinehart Realty

I have made a pro/con list to simplify my experien...

I have made a pro/con list to simplify my experience with Rinehart for this review.

Cons
*Horrible at returning phone calls and remembering to follow up on your requests.
*The lease we signed stated that we would move in May 16 and they verbally promised that we would move in no later than May 18 and would have plenty of notice if the May 16 date changed. I visited May 15 to confirm the move in and was told we couldn't move in until May 23, despite us already paying for utilities and renters insurance starting May 16. They didn't give us any notice to change the date our utilities and insurance.
*Moved in May 23 to find the constructions guys blasting the AC (that we're paying for) with all the doors open.
*The day we moved in, we noticed the hot water did not work. We go to their office to issue a maintenance request and were initially told to "write it on your move-in checklist". As if they expected us to take cold showers for a week. Then were asked if we ever turned the gas on, despite no one informing us during our move-in process that the water heater is gas.
*Was only given 1 house key and 1 key for the storage unit to share between 3 people.
*When I realized the following week that neither of the two keys worked for the mailbox, they informed me that they lost our mailbox key and we would have to wait 1-2 weeks for them to get another. This is the day after the told me that a different Rinehart employee told me that they would have the mailbox key available that same day.
*May 25, marked that there was a hole in the wall to the outside on my move-in checklist and that it needed maintenance. Never heard word back so I called on June 4 to check. They claim they had no documentation of the request and that they couldn't do anything until they did. Nevermind that this hole is part of the cause of a cockroach infestation.
*Did an online maintenance request for another issue on May 30 and never received notice on when that will be completed, despite checking when calling on June 4. My call was bounced from employee to employee and my question was never answered.
*Was told that they would not do any pest control if the report is made more than 3 days after the move-in date. Conveniently we discovered a roach issue 4 days after we move in.
*Was hardly given so much as an apology, yet alone repayment, for them preventing us from moving in on time, not giving us access to our own mail, and ignoring our maintenance issues.

Pros
*The online rent payment and maintenance request is extremely convenient and seems reliable at sending the requests, though they may choose to ignore them.
*The house was reburished with new flooring throughout and mostly new appliances, though the refrigerator is old and was where the roaches were living when we moved in.
*Did include a cute housewarming package when we moved in that we appreciated.
*Did resolve the missing mailbox key very quickly (within 3 days), despite their initial calloused assessment of 1-2 weeks. Perhaps they were scared we would take legal action?
*Employees do give the vibe of caring for the tenants, so perhaps they're just overworked and undertrained for their roles? I do empathize with their caseload, though their customer service leaves so much to be desired.

Summary
I truly do see hope for my next 11 months with this company and do hope that these issues get resolved. However, I am tired of careless promises and apathetic employees.

Upgraded to three stars due to repair of items I reported.