Cinthia Najera

Review of Camelback Hyundai Kia

Extremely disappointed. I bought a 2015 Sonata lat...

Extremely disappointed. I bought a 2015 Sonata late April. About 3weeks after having my car I started experiencing somewhat of a strange noise with my car. I brought the car in for service and waited 5 hours for them to say they couldn't duplicate the sound therefore there wasn't much they could do. They suggested I go home and if I heard the noise again to take notes when it starts rattling and to try and record the noise then to bring it back in and they would try to duplicate the noise again. I did as I was told and took notes. When I brought the car in for the second time I was told the same thing AGAIN sorry we couldn't duplicate the sound the car drives good and there's nothing wrong with it, take it home and if you hear the noise again this time try to record it and bring the car in. Next day my car starts making the same horrible noise but this time I kept my phone on me and ready to record as soon as I got in the car. I was able to record the noise and took the car in and guess what???? 10mins after driving the car around the block they couldn't duplicate the noise, same scenario take it back home we don't know what it is and the video you recorded is not enough to know where the noise is coming from. Came back two days later to drop off my car and FINALLY get a rental. A day later they figured out what was wrong with my car. The AC MOTOR wasn't working. They had me pick up my car again and was told within 5days the part would be in. I had to call in to check on the status and to only be told now the part is back order after a day before I had just been told it was intransit and would arrive that afternoon. More and more I feel that I am being lied to and I'm simply getting the runaround. I would NEVER recommend this dealership to anyone. Simply the worst experience. By the way i am still waiting on them to call me once the "back order" part gets in.