Adam Van Russel

Review of Cap's Westwood Cycle

The customer service at this Westwood Cycle is abs...

The customer service at this Westwood Cycle is absolutely terrible. I came into the store this morning planning to purchase a new bike instead I was greeted with revolting customer service. I was in the store for at least 15 minutes and no employees offered their assistance. That would be totally acceptable if the store was really busy, but at the time I was the only customer in the store and there were two employees talking to each other with their hands in their pockets. When I walked up to the front desk to ask for help I had to wait another 10 minutes because the person was on the phone, and no other employees approached me to offer their assistance while I was waiting. This is not how a local business should behave nor how they should treat their customers. I was thoroughly disappointed by my experience at this westwood cycle location and would not recommend anyone coming to this store.