George Krahn Review of Holiday Inn Express & Suites S...
We arrived around 10:30pm from a full day of drivi...
We arrived around 10:30pm from a full day of driving. I did not book ahead. I asked for a room and they told me I got the last one. I took the room and before I went to my room I went to eat. Upon returning from supper we went to my room for the first time. As we opened the door to the room we were greated with a repulsive smell like someone had hot boxes the room with cigarettes. We immediately went down to the front desk, they met us at our room. They agreed there was a smell but denied that it was cigarettes. They could tell us what the smell was from. When I signed my booking it clearly stated it was a 100% smoke & pet free facility. I strongly disagree, the smell was unbearable. Because it was already 12:30 am and we were exhausted we decided to stay. The person working asked what he could do. We asked for another room, he said they were all booked, then we asked for a discount, he said he would have ask his manager who is only available in the morning. The person working was not very friendly and willing to resolve this. We opened the window to our room for the entire night and the door till 2am just to keep the smell at a tolerable level. The smell was so strong that we woke up before 6am. In the morning we went to the front desk and ask if we could be compensated for only getting an unrestfull 4 hours of sleep. After trying to negotiate a credit I was given $40.00 off for the night. The manager also told me the people who previously rent that room had smoked in there. (So the night staff lied) In my opinion we should have been fully reimbursed for our stay. They obviously knew there was a previous situation that happened in there and should have told us this at the time of booking. If this was the last room available it obvious they held it till last for a reason. Check your room as soon as you check in if you decide to stay here.
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