great inventory & prices, however every once & awh...

great inventory & prices, however every once & awhile I am sent someone else's knife return. Just happened again with my most recent knife purchase & totally sick of the BS decided to call customer service this time. They totally denied it. Think this was the final straw. Gonna go with Williams Sonoma which might be pricier sometimes, but at least my knives are only mine & never belonged to anyone else prior. So that I can enjoy it's 1st unbooxing & experience the factory edge for myself!