Ted Melching

Review of Buffalo Lodging

Had a great weekend in the Liberty Lodge and came ...

Had a great weekend in the Liberty Lodge and came home very relaxed. That is until I received a very short email from Buffalo Lodging Company on Monday stating that we "broke" their ping pong table and my credit card was immediately charged $400. Not one person in our adult crew recalled "breaking" the table. We did have to rotate the table 45 degrees in order to use it as the location it was original set up in did not allow for much room on one side of the table. Even in rotating, we could not have caused a chunk to break off under the net bracket mounts as they are claiming as the floors are hardwood and the table is on wheels so rotating was smooth. If anyone in our group would have broken the table, we would have gladly paid to have it replaced. I was only notified of the charge via a brief email and one photo, not once did anyone call me. When I called to dispute, I was told the owner of the cabin would call me back. They did not call back so I emailed them expressing my displeasure with how they are handling the situation. They've responded to a couple emails and stated that they trust their 2 cleaning people who inspect the cabins and that they never noticed damage before. All responses from the company were very short and they basically just said to dispute it with my credit card.

While the cabin was nice, I will not do business with this company again. RENTERS BEWARE!!!! Inspect every inch of your cabin the moment you get there and report it to them immediately. Move every piece of furniture, use every appliance, TEST EVERYTHING. Otherwise you'll just get a short email after checking out and your credit card charged.