Lots of error on this trip. Scheduled via website...

Lots of error on this trip. Scheduled via website, and while I selected an 80,000 mile service, it was never performed. I'm thinking somehow it got omitted on submission. Could have been user error, not sure. My service rep didn't follow through on my service, I had to contact them. At the service desk, had to ask them to get my car after I paid.