After communicating by email with Kenneth Froisey,...

After communicating by email with Kenneth Froisey, we finally decided to come in for a test drive and possibly purchase the vehicle that same night. We brought our TrueCar certificates that Kenneth Froisey responded to, after we asked him to RECONFIRM and double check the price quote he had provided, because the drive out to Clear Lake for us was almost 1 hour from home.

We get there, the first CX-5 Grand Touring they had ready for us to test drive was dirty. It had mud on the car, all over the tires, and the engine sounded really bad.
David Turner insisted the car was just warming up. I refused to get into the car and requested that he pull up another vehicle.

The second car was fine. After test driving it, we sat down and got the paperwork filled out. We asked David Turner one last time about the price, to make sure we were all on the same page from what Kenneth Froisey had quoted us. David Turner confirmed.

After having me sign the paperwork to run my credit, David Turner came back and told us that Kenneth Froisey misquoted us, and the true price was about $3,000 MORE than the drive out price that we were told. We explained that we asked Kenneth Froisey to reconfirm his quote MANY times, and showed Dustin Simon (sales manager) the email between us and Kenneth Froisey that clearly said the price for the Grand Touring with Tech. Pkg.

We left this place extremely upset, and wasted a whole lot of time driving, only to be screwed by these people by pulling my credit, THEN trying to trick me into purchasing a car more than the price promised.