Layne Machcinski Review of Crowne Plaza New Orleans
DO NOT STAY HERE!!!!! THEY WILL STEAL YOUR MONEY!!...
DO NOT STAY HERE!!!!! THEY WILL STEAL YOUR MONEY!!!! When arriving to the hotel they asked that a card be put on file for a security deposit. I agreed to this, it was $150. My friend that I was staying with was the one who was charging the stay to her credit card but since I arrived before her I had to pay for the deposit in order to get into the room. We had a great weekend. Checked out on time , no damages to the room, no smoking in the room, etc. The room was just the way we found it. About 4 hours after checking out I received two emails from my bank stating I was charged $100 twice from the hotel. Called the hotel back to get in touch with the accounting department, no answer (the time I called was during normal business hours). I left a voicemail asking what these charges were for and my contact information. The next day goes by I see that the initial fee for the security deposit ($150) was not pending anymore but the two other charges of $100 were. I called the accounting department again, no answer. I decided to wait one more day before finally getting upset to see if the pending charges go away. Today I wake up with THREE final charges of $100 dollars. I called the accounting department repeated for about an hour (during normal business hours) NO RESPONSE. Called the hotel direct line and asked to speak to the general manager, NO ANSWER. I have no words. I have since called my credit card company to dispute the charges. Beautiful hotel and awesome location but management and staff is trash. GIVE ME MY MONEY BACK.
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