Denise Dill

Review of Holper's Pest and Animal Solut...

#1 Unable to follow directions to call me prior to...

#1 Unable to follow directions to call me prior to arriving at property because I needed to be present for roof and attic inspection. They claimed I was called but they received a continual busy signal.
#2 The inspection was $76 and needed to include a full roof, home and attic inspection. There was no proof the roof was inspected properly as I asked if a ladder was used and it was unknown and the result of the inspection was that there was a possible location on the right side where it might present an opening to critters. Just what side of the roof "Right" was located with respect to facing the home or facing away from the home was unknown. There was no attic inspection because I would have had to let them in the home to access the attic.

#3 They offered to have the same technician come back to look in the attic.

Now, why would I want someone back at my property who can't follow directions and gave an incomplete inspection report to their office that is not useful to me. I had to be assured the total roof was inspected as well as the attic. I couldn't even tell what "right" side meant or where on the "right" side the technician noticed something that I should be aware of. I didn't receive any of the information they claimed their $76 charge would cover.

I will protest paying this bill as service wasn't not provided as stated. I will not be satisfied if I am billed and will contact the BBB if I am billed for this "so called" service. I will also call the roofer that recommended this company and advise them of the reason for my dissatisfaction.