Patricia Flores

Review of Cooperative Home Care Associat...

Disappointing agency, incompetent employees, unacc...

Disappointing agency, incompetent employees, unaccountable for destruction of personal property Of clients by the majority of their Home Health Aide employees. If I could give a rating of negative stars I would do so.
If you want your sick family member to be abused, neglected, not cared for according to the medical care plan, have personal property broken, money mysteriously gone missing , not attending medical appointments, and left in a dirty living situation then this is the home health aide company of choice.
Based on my personal experience after having a stroke; had I continued receiving home health aide services as provided by this agency a second stroke or worse is what would have awaited me. Employees don t show up for work, leave disabled people suffering, nutritional needs are ignored repeatedly. Workers leaving the client without food or any way of getting food is very common. Home health aides talking or watching programs on their cellphones instead of attending to the sick patient is also a daily occurrence. I have pity for anyone who is unable to speak English because these are the most horrible cases of deliberate negligence.
Furthermore, DO NOT ever expect anyone to be held accountable for the incompetence, chaos, irresponsible, unethical, and more dangerous situations provided and repeated. You will get the run around by so called CASE COORDINATORS and SPECIALIST teams pretending to have your medically needed help as a priority.
Finally, I predict a huge lawsuit against this agency, including the State s Human Resource Agency revoking all licenses with effective closing of business as it is being mismanaged. This company is a hazard to the population of vulnerable, disabled sick humanity. Disgraceful management.