I stayed here in 2011 and loved it and returned in...

I stayed here in 2011 and loved it and returned in 2013 and again in 2018.

It s gone down hill.

- the Furniture in the lobby is old, tired and worn. ( has not changed in 7 years )

- My wife and I sat down and were not served so we waved our hands in the air 3 time as the waitress looked directly at us and ignored us.

- When we really made ourselves more noticeable we eventually got service ( stood up walked towards the waitress and started talking to her )

Eventually we got service ordered tea which was 57rmb ($11.50 AUD ) per person. It came presented very ordinarily with silver jugs that are dirty.
It s a grand Hyatt, it understandably not cheap but the environment and service doesn t come close to matching the price tag.