Emily Dement

Review of Capital Ford

I have been to Captial Ford for other services, an...

I have been to Captial Ford for other services, and have never left disappointed or any issue not resolved. However, DO NOT SCHEDULE AN APPOINTMENT ONLINE! I had visited their website, clicked on Service, Schedule Service Appointment, and followed the steps. I specifically chose "Repairs" and chose Steering Performance Concern, wrote out my description and scheduled my appointment. NO where does it give you an option to chose "Quick Lane" or "Service center". Thankfully, I called the morning of just to double check on the location, to only find out that I was not scheduled at the "service" location, and that they were booked today. That Quick Lane only did maintenance work. That is fine, I completely understand that! But again, how was one supposed to know when there was no option to choose a specific location. By choosing "Repairs" tab and then typing out my description, one would assume that I would be scheduled at the correct location for my service. Why would it allow me to schedule a particular service, if it isn't even offered. I was put on a hold for someone to allegedly check for any openings. The first available was Thursday. There was no apology, only an "unfortunately, the service department is booked today". I called Crossroads Ford and they told me to come as a "walk-in", because anything related to steering or brakes is a serious concern. I appreciated this immensely, for I did not feel safe driving (as I had typed in my initial request description..guess they don't look at that). Again, don't use the online scheduling system. It can cause much inconvenience. Also, I left a voicemail two days ago during open weekend hours asking about transportation options while my car was there so that I could make arrangements...still waiting for a return call.