Jowanda Simpson

Review of Mercedes-Benz of West Chester

My sales rep was great (Jen). When I went to pick ...

My sales rep was great (Jen). When I went to pick up the car I was told that they had not looked at it before I saw it. As a result, the bumper front and back needed to be repainted. I was told they had not looked at the car once it was sent to them from another dealership. I received a loaner when they did the bumper work. The loaner car was a 2021. It was dirty. The sticky from the sticker looked like dirt marks on the white loaner going down driver side door and that same door had dents. The window car sticker was ripped off with a piece of it still in the window. After 10 days I picked up my purchase again and I love my car!!