I really want to give the hotel five stars as I en...

I really want to give the hotel five stars as I enjoyed my stay except for the valet retrieval of my car at check-out. We waited 1.5 hours for our car as did everybody. That really defeats the purpose of valet parking. I am not blaming the staff at all and did not lose my temper as some did. However, if I had a flight to catch or an appointment, I probably would have lost my cool too. I did get a refund for the valet parking. The system is broken and the hotel needs to do something, try something!