H.O.R.R.I.B.L.E C.U.S.T.O.M.E.R S.E.R.V.I....

H.O.R.R.I.B.L.E C.U.S.T.O.M.E.R S.E.R.V.I.C.E ! ! !

Mission Valley, CA Location - YMCA

Don't email customer service via their website, and they took weeks to get back to me to cancel my membership which then went past my billing date to make sure they got another month of fees out of us.

It took them weeks and still to this day no reply back as of email my September 4, 2018 email. They had to go back and forth between Kaysi Howington their Department Head & their customer service person, Araceli Alejandre; which is Member Engagement Director to make a decision, why?

I had filed a dispute with American Express to get a refund and cancel my services. I was planning on returning, both my wife and I but after this horrible customer service experience we will not be returning, and we are going to tell people about our experience.

What an enormous waste of time to cancel a simple monthly membership. No one should have to be subjected to making multiple phone calls, emails, etc to cancel a membership; this is 2018!

Why not let your members click a button to pause or cancel their membership?

What a waste of membership dollars to have to engage multiple people to cancel a membership.

How about YOU make it easy for me to do business with you?

Sounds crazy right?

The culture is one of how much can we squeeze of our members and make it a pain the butt to cancel their membership, you need a new customer experience plan because the current one sucks!