Tracy Shibla

Review of Hotels.com

Agree with all the other postings that this compan...

Agree with all the other postings that this company is extremely deceptive, unethical company. I had a hotel (ROW) booked in NYC for March 13, 2020. The governor ordered mandatory shut down March 12, 2020. Everything in NYC was closed including Broadway, restaurants, museums. I requested a refund from Hotels.com. They advised me that they could not refund me the money because the Hotel Row was refusing. I got an email from the Director of Operations of ROW (Gina) telling Hotels.com to refund me the money. They refused. They stick to their lies. They never even offered me a credit. Additionally, I am a frontline nurse practitioner at Urgent Care. I saw 2 or more positive COVID cases and contracted COVID during this time (as evidenced by a positive COVID antibody test). I wrote HOTELS.com all of this and nothing. Completely unethical. Will have to take up with State Attorney's Office.