David Pineda

Review of ISAAC Heating and Air Conditio...

In June 2017, we had to have our 30 yr old Central...

In June 2017, we had to have our 30 yr old Central A/C unit replaced:
I have extremely high praise for Isaac and it's employees. I have a medical condition (M.S.) that can be severely aggravated by heat. On a Monday afternoon, I called Isaac and explained my unique needs. Of course, it was during their peak A/C season as well as late in the day. They went above and beyond to work with us, each step of the way. Every single person I dealt with was not only compassionate, but was familiar with my medical condition and needs, and wanted to make me the most comfortable as soon as possible. Tech Jon Presutti arrived at 7:45 PM (with no after hours fees attached!) and contacted his project manager, who called us at 8 at night to get the ball rolling. That project manager, Jon D'Angelo, immediately squeezed us in to his schedule the following morn. Jon D. was friendly, helpful and considerate. Not only did he help us find a plan that we could afford, he also helped us apply for a low-income grant wherein we ended up also purchasing a new high energy-efficient furnance for only $1000 more than the cost of the AC unit. Isaac's prices are competitive, but where they have the true edge, is in their excellent customer service. Every team member was very concerned about my medical needs and comfort. Our unit died on a Mon, we met with Jon D. on Tues, and thanks to his perserverance, we were scheduled for install within 24hrs. Jon D. is very knowledgeable and he takes the time to make sure all questions are answered and all avenues are explored. He was able to create a better install plan than currently existed (moving the new unit out of eye and ear shot) without increasing our bottom line. I never felt rushed, even though he was squeezing me in. He also made himself availble at all times of the day if I needed further assistance.
The entire install team, led by Jeremy R., was considerate and efficient, leaving our home picked up and clear of any debris. I had just arrived home when they were ready to start, and a member of the team, seeing that I used assistive devices to walk, made sure to help me inside and that they were not "in my way" at any time.
This was our second experience with Isaac and I highly recommend their services. In my opinion, you get the "feel" of a small, family run business, with all the perks and advantages of working with an established, larger company.
I am almost saddened that I have no further HVAC install needs, for working with project manager Jon D'Angelo was a pleasure!