Chris Mac

Review of W Austin Hotel

I went in with my fiance to speak to someone about...

I went in with my fiance to speak to someone about room blocks and we couldn't even talk to someone on a slow Monday morning. Most places don't take appointments for a meeting like this, but will have someone from sales meet with you, even for 2 minutes to say that they don't have time to meet today but would love to be in touch via email and give you their business card.
This was not the case at the W. We were shut down by a woman in the lobby who did not seem to know what a room block was, called someone in the hotel, and said that he was not taking appointments today, even though we said we didn't have time for a tour. She gave us his email on a post-it and asked us to make an appointment.
I understand needing an appointment if we were going to be there for a while, but it was incredibly unprofessional of the staff that we couldn't even speak with the right person directly for a moment of their time.
Room blocks (our potentially large one in particular) are thousands of dollars of business for a hotel, and as an SPG member, I am VERY disappointed in the extreme lack of professionalism of the staff at this high-end hotel.